Healthcare Support Worker Newsletter

March 2021 (pdf)

Autumn 2020 (pdf)

Summer 2020 (pdf)

Spring 2020 - Special edition (COVID-19) (pdf)

Winter 2019/2020 (pdf)

Autumn 2019 (pdf)

Summer 2019 (pdf)

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Healthcare Support Worker Podcasts

Carol's Story - 'My Learning Story from Domestic Assistant to Maternity Care Assistant'.


Margaret's Story - 'My role in supporting others to learn' - Support Worker, Mental Health, NHS Dumfries & Galloway.

Other Resources

My Learning ... My Way

My Learning … My Way builds on the existing NES resource “My Learning Plan” and has been adapted for HCSWs in nursing, midwifery and allied health professions.  The resource supports healthcare support workers to:

  • Consider learning in its broadest form and identify the right learning experience for their needs
  • Use key questions to prompt thinking and aid good conversations about their learning and development
  • Explore the four pillars of practice to identify learning opportunities in respect of their role
  • Consider how recognition of prior learning can support future learning and development

Download My Learning ... My Way.  Contact to obtain printed copies.


Recognition of Prior Learning: Guiding Principles

These Guiding Principles provide a consistent approach to Recognition of Prior Learning for NHSScotland Boards and means that you can get recognition for learning undertaken in a work-based environment and learning from life experience to support your career development. Read the RPL Guiding Principles to find out more.


Making delegation safe and effective

Making Delegaion Save and Effective

This new learning resource draws on information from a range of sources, bringing together guidance from professional bodies, the law and best practice to help you access information and advice on making informed decisions about delegating tasks and about accepting tasks delegated. Opportunities to reflect on your practice are also included. The learning resource may also be relevant for any staff group where delegation is required.  To find out more, access the resource on Turas Learn

Introducing the HCSW Advisory Group

 HCSW Advisory Group

The Healthcare Support Worker (HCSW) Advisory Group was set up by NES in 2015 as a way of hearing directly from HCSWs working in Nursing, Midwifery and Allied Health Profession teams.  The HCSW “voice” is at the heart of our HCSW Programme and is enormously important in keeping NES in close touch with what support workers want and need and letting us know if we are getting it right.  Find out more about the HCSW Advisory Group in the short resource.


Mental health improvement, and prevention of self-harm and suicide

Aimed at those working across health and social care settings, and beyond, this framework is designed to enable individuals, their teams and managers to identify and understand the values, knowledge and skills expected of them in mental health improvement and the prevention of self-harm or suicide.  The framework articulates the knowledge and skills required across 4 levels of practice: informed, skilled, enhanced and specialist.  These are based on the nature and frequency of contact staff have with people who may be at risk of, or affected by, mental ill health, self-harm or suicide. Access the resource on Turas Learn.

Talking and Being with People who are Bereaved

The video is aimed at those working in health and social care settings and helps staff communicate with families dealing with bereavement and provides some ways to sensitively approach these interactions; to have the confidence to talk or just listen.  The video is available on NES Vimeo.   The video is one of many resources on topics related to death, dying and bereavement which can be found on the NES Support around Death website

Person-centred Care 

NHS Education for Scotland has developed a range of person-centred care resources that you may find useful to assist your practice and improve the patient experience. These can be found on the Little Things Make a Big Difference website which has been designed as a gateway for NHSScotland staff to access resources which support the delivery of person-centred care. The site has been designed to enable rapid access to key documents and resources which support continuous professional development. In addition, there are also resources which can be used with patients and carers.

The website can be accessed at:


Enriching and Improving Experience. Palliative and End of Life Care. A framework to support the learning and development of the health and social services workforce in Scotland.

The framework sets out the knowledge and skills you need to work well with people with palliative and end of life care needs.  It doesn’t matter where you work in health and social care, whether that is in a hospital, people’s homes, a care home or a hospice, the Framework has something for you.

The framework can be accessed at: